EUROVANCE SERVICE LEVEL AGREEMENT

Comprehensive
Automation Service

Eurovance stands as Europe's premier provider of industrial automation services, specializing in comprehensive technical support for conveyor systems, sorting equipment, AGV robots, telescopic systems, and advanced automation solutions. Our mission is to ensure maximum uptime and operational efficiency across all European countries and major cities through world-class service delivery.

COVERAGE AREA

Pan-European Service Network

Our service coverage encompasses all European Union member states, the United Kingdom, Norway, Switzerland, and the Caucasus region (Azerbaijan, Georgia, Kazakhstan, Uzbekistan). Major metropolitan areas receive priority coverage with enhanced response capabilities.

35+
Service Countries
12
Service Hubs
<3h
Response Time
99.9%
Uptime Target
European Coverage Map
DOCUMENT SCOPE

Comprehensive Service Portfolio

Emergency Call-Out Services

Guaranteed response windows with immediate deployment

Preventive Maintenance

Periodic inspections and proactive system optimization

24/7 Multilingual Hotline

Technical support in 12+ languages around the clock

Comprehensive Reporting

Detailed documentation and performance analytics

KPI Tracking

Real-time monitoring and continuous optimization

Spare Parts Logistics

Procurement and rapid delivery from regional hubs

EUROPE-WIDE SERVICE NETWORK

Strategic Service Hubs

Our strategically positioned service hubs ensure rapid response times and comprehensive spare parts availability across all European regions.

Central European Hub (Poland)

Warsaw-based operations center serving as the primary logistics hub for Central and Eastern Europe. Maintains inventory of over 15,000 spare parts with same-day dispatch capabilities to major cities.

COVERAGE
Poland, Czech Republic, Slovakia, Hungary, Romania, Bulgaria
RESPONSE TIME
1-3 hours
SPARE PARTS
15,000+
TECHNICIANS
45+

Western European Operations

Distributed service network across Germany, France, Netherlands, Belgium, and the United Kingdom. Specialized in high-speed conveyor systems and AGV fleet management.

COVERAGE
Germany, France, Netherlands, Belgium, UK
RESPONSE TIME
2-4 hours
SPARE PARTS
12,000+
TECHNICIANS
38+

Southern European Network

Comprehensive coverage across Italy, Spain, Portugal, and Greece. Specialized expertise in food & beverage and pharmaceutical automation systems.

COVERAGE
Italy, Spain, Portugal, Greece
RESPONSE TIME
2-5 hours
SPARE PARTS
8,000+
TECHNICIANS
28+

Nordic Coverage

Dedicated service operations across Sweden, Norway, Denmark, and Finland. Specialized in cold-chain logistics and extreme environmental adaptation.

COVERAGE
Sweden, Norway, Denmark, Finland
RESPONSE TIME
3-6 hours
SPARE PARTS
6,000+
TECHNICIANS
22+
Expert Engineering Teams
TECHNICAL TEAMS & LOGISTICS

Expert Engineering Teams

Our certified technicians bring specialized expertise in mechanical, electrical, and software systems, supported by state-of-the-art mobile service units and comprehensive diagnostic tools.

Certified Technicians

Mechanical, electrical, and software specialists with continuous training

Mobile Service Units

Fully equipped vehicles with advanced diagnostic tools and spare parts

Hub-and-Spoke Logistics

Optimized spare parts network ensuring rapid deployment

24/7 Operations Center
24/7 HOTLINE & OPERATIONS CENTER

Always Available Support

Multilingual hotline staffed by senior engineers providing immediate technical support around the clock. Our commitment: <3 rings during business hours, <20 minute response off-hours.

SUPPORTED LANGUAGES
PolishEnglishGermanFrenchSpanishItalianDutchCzechRussianUkrainianTurkishAzerbaijani

English Global Desk

Dedicated international coordination for cross-border operations and multi-site deployments.

EMERGENCY CALL-OUT SERVICE

Guaranteed Response Windows

Equipped emergency vehicles with diagnostic tools and critical spare parts ensure rapid on-site response across all coverage areas.

Major Cities
1-3 hours
Regional Cities
2-6 hours
Rural Areas
Fastest Routing
Caucasus Region
2-8 hours
Emergency Response

Rapid Deployment Protocol

Our emergency response vehicles are strategically positioned across Europe, equipped with advanced diagnostic tools, critical spare parts, and real-time routing systems to ensure the fastest possible on-site arrival.

Operational Excellence
Eurovance - Global Automation and Intralogistics Solutions Provider

Global network of automation experts providing comprehensive intralogistics solutions, robotics integration, and industrial systems worldwide.

OPERATIONAL

CONTACT

ADDRESS

Albatrosów 24
05-500 Piaseczno, Poland

PHONE
Poland Office:
Azerbaijan Office:

GET IN TOUCH

WORKING HOURS

Monday - Friday: 08:00 - 16:00

© 2025 Eurovance Sp.z.o.o. All rights reserved.
SSL Secured
Worldwide Service
ISO Certified
Powered by Eurovance Engineering
Talk with Us